Returns

Returns and Refunds

30 Day Satisfaction Guarantee Restrictions Apply

If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase (see exceptions below) and we’ll give you a full refund. Returned items must be in original, brand-new condition.  Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. We will endeavour to process your refund as fast as possible however this may take up to two weeks.  Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Exceptions to 30-day return period:

  • Return within 14 days of purchase – Recording equipment, keyboards, rack signal processors and lighting/fog machines Effects Pedals, Tuners, Digital Pianos and Drum kits.
  • Return within 3 days of purchase – Used or vintage instruments
  • No returns – clearance items, discontinued items, opened software, books, CD’s, videos, tubes, in ear buds, earplugs and in ear monitors, special orders.