- Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Authorization (RA) Number, which is to be issued upon request through our site. Items returned without an RA number will delay the process or may be overlooked.
- Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we are not responsible for the return postage for any reason.
- In returning items to us, C.O.D. on shipments will not be accepted.
- If you are not satisfied with our product(s), please contact us through our site to obtain a RA Number within seven (7) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge up to twenty-five percent (25%) restocking fee if we have to turn around and sell the item for less because it no longer has manuals, or is scratched etc.
Returns due to our error:
- If products are returned to us within 14 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Prepaid satchel is not accepted for the 2nd postage.
- Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify the Customers complaint.
Please ensure that returned items are the ones that you purchased from us. Should you send us any other products that are not purchased from us and want to have them returned, you will have to pay for all the additional shipping charges so incurred. In a nut shell all you have to know is that we are very reasonable people. We will work with you to solve any issues that you have with us or the products we have sold you.