Shipping policy

Updated: 19 October 2026

Thanks for shopping with Muso’s Stuff. Here’s what you need to know about delivery and collecting your order from our Bendigo store. If you need your gear for a particular date, please contact us before ordering so we can help you check the available options.

Where we deliver

We currently deliver within Australia only. Available delivery options depend on your items and delivery address and are shown at checkout. We do not currently deliver to PO boxes. We also do not deliver to Northern Territory, Tasmania and Western Australia, as postage is costly and delivery is difficult. Please provide a suitable street address. You can contact us if you need to be delivered to in these areas.

Delivery costs and free standard delivery

Free standard delivery is available on eligible Australian orders over A$300. Oversized items are excluded. Please check eligibility and the delivery charge shown at checkout before placing your order.

For other orders, delivery charges depend on the size and weight of the items, delivery method and destination. Applicable delivery charges are displayed at checkout. If no delivery option appears, contact us before ordering so we can check whether delivery can be arranged.

We will not add a delivery charge or change an agreed delivery charge after purchase without your agreement. Changes to advertised delivery rates apply to future orders.

Preparing your order

We usually process orders for delivery within 2–3 business days. Business days exclude weekends and public holidays in Victoria. Orders are normally dispatched on business days; carrier delivery schedules may vary.

Processing time is separate from the time a parcel spends in transit. If an item is unavailable or we expect a significant dispatch delay, we will contact you by email or phone to explain the situation and discuss your options.

Delivery estimates and delays

Our current general delivery estimate is 5–8 days. Actual timing depends on your location, the items ordered and the carrier. Please check any more specific estimate provided at checkout or in your order updates. Contact us before ordering if you need confirmation of the expected dispatch and arrival dates.

Delivery estimates are guides, and delays can occur. If we become aware of a significant delay, we will explain what is happening and the available options. An estimate does not remove your rights if we cannot supply your order within an agreed or reasonable time.

Tracking your order

When your order is dispatched, we will email your tracking details where tracking is available. Tracking may take time to appear after the carrier receives the parcel. If the tracking does not update or the parcel appears overdue, contact us and we will help investigate.

Items may arrive in more than one shipment. Please check the dispatch information for each parcel before reporting a missing item.

Click & Collect in Bendigo

Choose Click & Collect at checkout where available to collect your order from:

Muso’s Stuff
115 Mitchell Street
Bendigo VIC 3550

Orders are usually ready within 4 hours during store opening hours, subject to stock availability and order processing. This is an estimate, rather than a guaranteed collection time. Orders placed outside opening hours are processed when the store reopens.

Please wait for your ready-for-collection notification before travelling to the store. Bring your order confirmation or other proof of purchase. If you cannot select pickup at checkout, call 03 5441 2340 so we can help.

We hold pickup orders for 7 calendar days from the collection notification. If you need more time, please contact us before that period ends. Under our collection policy, uncollected orders are cancelled and refunded to the original payment method after the holding period, unless another arrangement has been agreed. Refund processing times depend on the payment provider.

Delivery details and changes

Please check your delivery address and contact details carefully before paying. If you notice an error, contact us as soon as possible. We will try to help, although an address change may not be possible after dispatch. If a change requires an additional delivery service or charge, we will explain it and obtain your agreement before proceeding.

Lost, damaged or incorrect deliveries

Please contact Muso’s Stuff if your order is lost, arrives damaged or contains an incorrect item. We will investigate and arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

Include your order number and a description of the issue. Where practical, photographs of the item, packaging and shipping label can help us investigate. Please retain damaged goods and packaging while we discuss the next steps. Missing packaging or an inability to provide photographs does not automatically remove your statutory rights.

We may work with the carrier and ask for reasonable assistance with its enquiry. You do not need to resolve a carrier claim yourself before exercising any rights you have against us. We will explain any return, replacement or refund arrangements that apply.

Returns and delivery-charge refunds

See our Returns and Refund Policy for return arrangements. Delivery-charge refunds depend on the reason for the return and your rights under Australian Consumer Law. Voluntary change-of-mind conditions do not limit your rights where goods are faulty, incorrectly supplied or otherwise fail to meet applicable consumer guarantees.

Your consumer rights

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable law.

Need a hand?

For delivery questions, pickup assistance or an overdue parcel, contact our team:

Email: enquiries@musostuff.com.au
Phone: 03 5441 2340
Address: 115 Mitchell Street, Bendigo VIC 3550, Australia.